Tag Archives | Social Media

Situational Awareness in Customer Service (Russel Lolacher The Upsell)

http://traffic.libsyn.com/cx404/CX404_Ep.004_Russel_Lolacher.mp3 Podcast: Play in new window | Download (34.2MB) Russel Lolacher and I have a similar illness, we see every interaction people have with companies and think about how it could have been done differently or better. Sometimes, we are surprised at what we see. A previous girlfriend got tired of listening to his analysis […]

Continue Reading 0
twit linkedin not

Twitter <> LinkedIn Love is over; who wins?

LinkedIn announced last week that it would no longer allow tweets to automatically update to its feed. For many this is perhaps either a blessing or, “what are you talking about” but what does this mean to these two major players and to you? LinkedIn had been the quietest, most underutilized social network out there. […]

Continue Reading 1

How to know you are ready for Social Media

All the buzz. All the hype. Companies many are ready to jump on the Social Media bandwagon. So, how do you know when you are ready? What are the checkpoints you should go through?  When a person decides to “get on Facebook” it doesn’t take much thought or planning. When a business opens a new […]

Continue Reading 0

Transforming business with social media will #FAIL, if they don’t get the education

For there to be a wider acceptance of social media use by businesses then one cannot ignore the biggest blockers out there; the decision makers themselves. Our initiatives will fail without remembering to educate those making the decisions. Having spent the last 2 years crossing many countries of the EU talking to medium, large and […]

Continue Reading 0

Powered by WordPress. Designed by Woo Themes