Tag Archives | Social Business

Panel Discussion – Social Business

I had the opportunity last week to participate in a discussion, as part of a panel at Deloitte’s EMEA TMT Business School, talking about social media, social business and the realities. I was there representing Avaya and there were the other heavyweights from Microsoft and Oracle as well. Also there was a customer of Deloitte […]

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Daniel Backhaus

Social Media is Coming Home

During my attendance and engagement at the Call Center World this year in Berlin I had the chance to meet with others who were also presenting with me on the subject of customer service and social media. In this post I wanted to introduce one of those persons; Daniel Backhaus. During our discussions he brought […]

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