Tag Archives | Collaboration

Digital Sunrise Europe & Radical Openness

The Digital Agenda Assembly 2012 (DAA12) held on the 22nd & 23rd of June in Brussels was attended by 1.150 persons while 4.000 followed through live webstream and more than 1.000 contributed actively through social media. This was the culmination of 8 weeks of effort made by the Digital Sunrise EU. A loosely grouped set […]

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Did #da12social cause Twitter to crash?

I decided to report this report here on my blog as I was there in Brussels last week during this event and will write my experieces from there in another post. This was just too good to pass up. Originally posted at: http://thebillyperspective.wordpress.com/2012/06/22/did-da12social-cause-twitter-to-crash/ Did #da12social cause twitter to crash? Well from what was an absolutely massive collaboration […]

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Social Media Strategy Course

This will be a different type of post here about me, myself and what I am up to at the moment. I have begun a Social Media Strategy course which will continue till the summer holidays. Introductions and first lessons were held yesterday and there is homework as well to complete. Now that has been […]

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End of the Contact Center

Prediction by 2016,

Social Media will bring an end to the call center as we know it today within 5 years

The social customer is entering the array of networks available at lightening speed. Companies are beginning to rethink what a social enterprise may look like. Once the confusion settles we will see that employees across the enterprise will be interacting with customers, all servicing their needs. Social media will topple the pillars of many organizations, forcing them to change their structures to meet this new customer.

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