Time of Ambient Everything?

Just had to repost this here as it is a challenge to context and a move to ambient. Here the original post: http://www.computerworld.com/s/article/9244093/Here_comes_the_age_of_ambient_everything   Computerworld – While shopping at the grocery store recently and wearing Google Glass, I got an incoming social media alert referring to a phrase used by the Pew Research Center: “ambient news.” Wait, […]

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Bank Mobile App and Customer Service

I just came across an article from 1to1 (sorry, login wall) but the point was it brought to my attention a US bank and its jump into Customer Input in designing a mobile application. You can see more about this application on their own web page as well. http://www.ally.com/bank/online-banking/go-mobile.html Ally has won an award from Forrester for their […]

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Twitter Application Use Across EMEA

As part of the Twittersphere and the data provided via its API I was curious as to how people here across EMEA from Scandinavia down to the Cape were accessing and tweeting. So, over a few months I tracked the use and have now compiled the results. This is in no way comprehensive and there […]

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Big Data and the Customer Experience with Paul Dunay

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http://traffic.libsyn.com/cx404/CX404_Ep.006_Big_Data_and_Customer_Experience_Paul_Dunay.mp3 Podcast: Play in new window | Download (0.0KB) Paul Dunay loves marketing and has his own unique approach to it. He also has a nose for data and has been looking closely into how data and the customer experience play a role together. This is why he made an ideal interview partner on this […]

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