The “Applification” of Customer Service

I was listening to a CrankyGeeks podcast recently where one of the guests mentioned the word “applification” in reference to entertainment media, specifically TV and the appearance of apps on televisions. That started me thinking about what role apps might play in the customer service realm. Apps as they are called have been developed to […]

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“Innovating the customer experience is the ’secret sauce’”

I found this post regarding how Google/Apple have out performed major US Banks in recent years by using some “secret sauce”. Brett King over at recently posted about how innovating the customer experience is bringing gains and how the financial industry is not keeping par. I recently tweeted about standing at my bank’s terminal […]

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