Today was another #SMChat session which focused on customer service. This tweetchat session is held totally in public view on twitter only using a specific #hashtag. Kind of like a flashmob but only an exchange of opinions here. Here is an assembly of some of the answers provided today. All this is just an extract and the entire exchange lasted less than an hour. A fuller transcript can be found here. www.storify.com/ambercleveland
~~~~Framing post and questions/answers~~~~
Customer Service & Social Media are a powerful combination. Many organizations focus on the marketing aspect of social media and overlook the inclusion of their customer service departments. Internal disconnects can become external issues – we discussed how to avoid this through evolution…
Q1. How does your organization evolve to meet the needs of your customers?
- Customers expectations have changed Orgs do need to adapt, however adapt intelligently/strategically not as knee jerk Continue Reading…
There is much talk about corporations getting onto the social bandwagon. Marketing often or usually leads the quest with customer services in tow. While the possibilities of engaging customers, potential customer in the social web and spreading your marketing story may seem like a good idea and may even work, can a “social service” actually be delivered on current platforms by the current contact centers? 
