http://traffic.libsyn.com/cx404/Fonolo_Improving_the_Customer_Experience.mp3 Podcast: Play in new window | Download (Duration: 20:05 — 20.5MB) Welcome to this special podcast. Why special? Well, this was actually a challenge from Xania who challenged me to a video podcast. This was actually much harder than I ever thought it might be. I made many mistakes in production as my workflow […]
Tag Archives | Social Enterprise
Recent report published in the Telegraph highlights, again, how many of the FTSE 100’s continue to have a lack of planning when it comes to social media. Many of them are on different, popular platforms but with little linkage with their corporate sites. Why is this? Are they just so disconnected within their media planning […]
I joined in to my first tweet chat this week and was not too sure what to expect from it. I had seen a tweet just 30 minutes before it was to begin which reminded me of one I had seen the day before. The subject was “Social Media and Customer Service – Working Together […]
Prediction by 2016,
Social Media will bring an end to the call center as we know it today within 5 years
The social customer is entering the array of networks available at lightening speed. Companies are beginning to rethink what a social enterprise may look like. Once the confusion settles we will see that employees across the enterprise will be interacting with customers, all servicing their needs. Social media will topple the pillars of many organizations, forcing them to change their structures to meet this new customer.