Tag Archives | Social Customer

Social Service in the Contact Center – is this a good thing?

There is much talk about corporations getting onto the social bandwagon. Marketing often or usually leads the quest with customer services in tow. While the possibilities of engaging customers, potential customer in the social web and spreading your marketing story may seem like a good idea and may even work, can a “social service” actually be […]

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Tweeting at the opera?

I tweeted a bit back that I was bored and was watching a baseball game recently. I could see the hot dog and beer sellers in the stands pushing their wares and an idea came to mind. What if those sellers were monitoring Twitter for a specific hash-tag and took orders from their clients? Sure, there are plenty of drinks […]

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