Well, I am not one to often toot my own horn and I have slept on this post for a few weeks now, but some others are pressuring me to finally let it out. Yes, I was voted one of the most influential on the web in the area of customer service. The whole article explaining what influential is and how the rankings were built can be found at this link  Mindtouch Blog 2011 Influential in Customer Service Now, what really has impressed me, to be honest, is that my business plan has come to fruition, I made it. Of that I am really proud.  Continue Reading…