Tag Archives | Innovation

Orchestrating Customer Engagement

Boy did I feel lucky I was part of a A-Team lineup which spoke at the Avaya Engages 2015 in London this week. Three things just threw me for a loop. Being part of the trio with Andy Cunningham (CMO and legend in Tech Marketing) and Gary Barnett (SVP and General Manager) was for me […]

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Time of Ambient Everything?

Just had to repost this here as it is a challenge to context and a move to ambient. Here the original post: http://www.computerworld.com/s/article/9244093/Here_comes_the_age_of_ambient_everything   Computerworld –¬†While shopping at the grocery store recently and wearing¬†Google Glass, I got an incoming social media alert referring to a phrase used by the Pew Research Center: “ambient news.” Wait, […]

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Improving the Customer Experience? Fonolo’s Shai Berger

http://traffic.libsyn.com/cx404/Fonolo_Improving_the_Customer_Experience.mp3 Podcast: Play in new window | Download (Duration: 20:05 — 20.5MB) Welcome to this special podcast. Why special? Well, this was actually a challenge from Xania who challenged me to a video podcast. This was actually much harder than I ever thought it might be. I made many mistakes in production as my workflow […]

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Will digital press kill the bookstore?

We are in the midst of the digitalization of seemingly everything. Music, magazines, airline boarding passes, e-payments are just a few areas where some for a longer period, some just recently where the traditional interaction is being slowly replaced by a digital. What will happen to the traditional methods? Will they disappear? An interview in […]

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