I was just reading an article by Sheila McGee-Smith on NoJitter and tried to comment but that seems not to be working. Here is the link to the article. http://www.nojitter.com/blog/229219122 I just spent some time in Berlin at the Call Center World. Yes, it is very Contact Center focused but what I am really missing […]
Tag Archives | Customer Experience
7c on the Dollar for Excellent Customer Service?
What is going on here? Consumers are willing to pay on average 7% more in order to get an improved experience? This is crazy. Are we so desperate to finally be treated like we once were that we will PAY money for it? This is from an AMEX study recently released showing how Britons expect […]
“Innovating the customer experience is the ’secret sauce’”
I found this post regarding how Google/Apple have out performed major US Banks in recent years by using some “secret sauce”. Brett King over at www.banking4tomorrow.com recently posted about how innovating the customer experience is bringing gains and how the financial industry is not keeping par. I recently tweeted about standing at my bank’s terminal […]
