Tag Archives | Customer Experience

Customer Effort Should = 1

I just came back from a company speaking event (yes, one which pays my pay check) where I talked about orchestrating customer engagements.(see link below) Which is a smart way of saying just make life simpler for your customers and they might just stay your customers for that bit longer. It really is a big […]

Continue Reading 0

Orchestrating Customer Engagement

Boy did I feel lucky I was part of a A-Team lineup which spoke at the Avaya Engages 2015 in London this week. Three things just threw me for a loop. Being part of the trio with Andy Cunningham (CMO and legend in Tech Marketing) and Gary Barnett (SVP and General Manager) was for me […]

Continue Reading 0

Time of Ambient Everything?

Just had to repost this here as it is a challenge to context and a move to ambient. Here the original post: http://www.computerworld.com/s/article/9244093/Here_comes_the_age_of_ambient_everything   Computerworld –¬†While shopping at the grocery store recently and wearing¬†Google Glass, I got an incoming social media alert referring to a phrase used by the Pew Research Center: “ambient news.” Wait, […]

Continue Reading 0

Big Data and the Customer Experience with Paul Dunay

http://traffic.libsyn.com/cx404/CX404_Ep.006_Big_Data_and_Customer_Experience_Paul_Dunay.mp3 Podcast: Play in new window | Download (0.0KB) Paul Dunay loves marketing and has his own unique approach to it. He also has a nose for data and has been looking closely into how data and the customer experience play a role together. This is why he made an ideal interview partner on this […]

Continue Reading 0

Powered by WordPress. Designed by Woo Themes

UA-30680113-1