Tag Archives | Banking

Bank Mobile App and Customer Service

I just came across an article from 1to1 (sorry, login wall) but the point was it brought to my attention a US bank and its jump into Customer Input in designing a mobile application. You can see more about this application on their own web page as well. http://www.ally.com/bank/online-banking/go-mobile.html Ally has won an award from Forrester for their […]

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The Keys to Satisfied Customers. The Sufferfest’s David McQuillen

http://traffic.libsyn.com/cx404/CX404_Ep.003_-_David_McQuillen_Keys_to_Satisfied_Customers.mp3 Podcast: Play in new window | Download (Duration: 23:39 — 23.8MB) The role of customer experience design in satisfying customers CX404 was very excited to have a chance to speak to David McQuillen as he has almost 18 years in customer experience. He spent many years at Credit Suisse in Europe and more recently […]

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“Innovating the customer experience is the ’secret sauce’”

I found this post regarding how Google/Apple have out performed major US Banks in recent years by using some “secret sauce”. Brett King over at www.banking4tomorrow.com recently posted about how innovating the customer experience is bringing gains and how the financial industry is not keeping par. I recently tweeted about standing at my bank’s terminal […]

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