What do you think? Are we, as the presenter says, “sacrificing conversation for mere connection”? Explore more infographics like this one on the web’s largest information design community – Visually.
http://traffic.libsyn.com/cx404/CX404_Ep.005_Dont_Forget_Your_People_Kate_Nasser.mp3 Podcast: Play in new window | Download (Duration: 34:44 — 33.9MB) Kate Nasser has a speciality she loves to talk about: how the quality of the people, their training, their coaching can make the world of difference to the customer service you can offer as a company. It is for this reason I was […]
http://traffic.libsyn.com/cx404/CX404_Ep.004_Russel_Lolacher.mp3 Podcast: Play in new window | Download (34.2MB) Russel Lolacher and I have a similar illness, we see every interaction people have with companies and think about how it could have been done differently or better. Sometimes, we are surprised at what we see. A previous girlfriend got tired of listening to his analysis […]
http://traffic.libsyn.com/cx404/CX404_Ep.003_-_David_McQuillen_Keys_to_Satisfied_Customers.mp3 Podcast: Play in new window | Download (Duration: 23:39 — 23.8MB) The role of customer experience design in satisfying customers CX404 was very excited to have a chance to speak to David McQuillen as he has almost 18 years in customer experience. He spent many years at Credit Suisse in Europe and more recently […]