What is going on here? Consumers are willing to pay on average 7% more in order to get an improved experience? This is crazy. Are we so desperate to finally be treated like we once were that we will PAY money for it? This is from an AMEX study recently released showing how Britons expect […]
The “Applification” of Customer Service
I was listening to a CrankyGeeks podcast recently where one of the guests mentioned the word “applification” in reference to entertainment media, specifically TV and the appearance of apps on televisions. That started me thinking about what role apps might play in the customer service realm. Apps as they are called have been developed to […]
“Innovating the customer experience is the ’secret sauce’”
I found this post regarding how Google/Apple have out performed major US Banks in recent years by using some “secret sauce”. Brett King over at www.banking4tomorrow.com recently posted about how innovating the customer experience is bringing gains and how the financial industry is not keeping par. I recently tweeted about standing at my bank’s terminal […]
Initial Post on ServicePlease!
Time to get this going. I see samples of good and poor customer service almost daily and this seems to be tilting more to the poor. Why I am starting a blog? Here are a few questions I have been asking myself: Why is this? What has changed in the last 20 or so years? […]
