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	<title>ServicePlease!</title>
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	<description>Can I get some...</description>
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		<title>16 things to do before talking &#8216;social&#8217; to a client</title>
		<link>http://serviceplease.de/2012/01/16-things-to-do-before-talking-social/</link>
		<comments>http://serviceplease.de/2012/01/16-things-to-do-before-talking-social/#comments</comments>
		<pubDate>Mon, 02 Jan 2012 13:17:50 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Education]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=305</guid>
		<description><![CDATA[I get asked this every so often by colleagues, business partners and now more often clients who are faced with the need to talk about social media with their clients. Many or most of them are not very &#8220;social&#8221; in this sense of the word and are unsure of where to begin. Think about it, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SoMe meetup IRL, Stockholm 2011</title>
		<link>http://serviceplease.de/2011/09/some-meetup-irl-stockholm-2011/</link>
		<comments>http://serviceplease.de/2011/09/some-meetup-irl-stockholm-2011/#comments</comments>
		<pubDate>Sat, 10 Sep 2011 16:54:25 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Education]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Tweetups]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=321</guid>
		<description><![CDATA[This is a different subject from my usual customer experience or corporate service offerings. I wanted to write about an event which I had been hoping to make happen for quite some time now; a tweetup with some social media friends. Yes, I had a blind date with some Tweeps tonight. I have been cultivating [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Voted &#8220;Most Influential&#8221; in Customer Service</title>
		<link>http://serviceplease.de/2011/08/voted-most-influential-in-customer-service/</link>
		<comments>http://serviceplease.de/2011/08/voted-most-influential-in-customer-service/#comments</comments>
		<pubDate>Mon, 15 Aug 2011 08:44:59 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Service Please]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Kudos]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=306</guid>
		<description><![CDATA[Well, I am not one to often toot my own horn and I have slept on this post for a few weeks now, but some others are pressuring me to finally let it out. Yes, I was voted one of the most influential on the web in the area of customer service. The whole article [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do you need a song to get attention?</title>
		<link>http://serviceplease.de/2011/07/do-you-need-a-song-to-get-attention/</link>
		<comments>http://serviceplease.de/2011/07/do-you-need-a-song-to-get-attention/#comments</comments>
		<pubDate>Tue, 26 Jul 2011 22:01:10 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Service Please]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[You Tube]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=100</guid>
		<description><![CDATA[I just read Doug Shaw&#8217;s latest entry on his blog about another experience of poor service and the song he was motivated to write. Now it won&#8217;t win any awards anytime soon I hope but it will get some attention. It did mine. Is this the new way of getting companies to pay attention? Do [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Praxisleitfaden Social Media im Kundenservice</title>
		<link>http://serviceplease.de/2011/07/praxisleitfaden/</link>
		<comments>http://serviceplease.de/2011/07/praxisleitfaden/#comments</comments>
		<pubDate>Mon, 04 Jul 2011 09:27:19 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Applications]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Innovation]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=295</guid>
		<description><![CDATA[I was recently interviewed by MIND Business Consultants, an organization here in Germany collecting best practices and solutions all around providing customer service via social channels. This report has been published and as one of the experts contributing to this I wanted to share this here as well. The document is in German but if [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Social Service in the Contact Center &#8211; is this a good thing?</title>
		<link>http://serviceplease.de/2011/06/social-interactions-in-the-contact-center-is-this-a-good-thing/</link>
		<comments>http://serviceplease.de/2011/06/social-interactions-in-the-contact-center-is-this-a-good-thing/#comments</comments>
		<pubDate>Wed, 22 Jun 2011 21:02:42 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Designing]]></category>
		<category><![CDATA[Social Customer]]></category>
		<category><![CDATA[Social Service]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=282</guid>
		<description><![CDATA[There is much talk about corporations getting onto the social bandwagon. Marketing often or usually leads the quest with customer services in tow. While the possibilities of engaging customers, potential customer in the social web and spreading your marketing story may seem like a good idea and may even work, can a &#8220;social service&#8221; actually be [...]]]></description>
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		<slash:comments>11</slash:comments>
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		<item>
		<title>Social Media Man</title>
		<link>http://serviceplease.de/2011/06/social-media-man/</link>
		<comments>http://serviceplease.de/2011/06/social-media-man/#comments</comments>
		<pubDate>Mon, 20 Jun 2011 15:55:18 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=276</guid>
		<description><![CDATA[I was sent this by a fellow classmate and just had to comment on it. Not sure what he was trying to tell me but there is so much truth in this and humor as well. Had to reprint it here as well. Source: www.onesocialmedia.com &#160;]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lufthansa and Facebook &#8211; good combination?</title>
		<link>http://serviceplease.de/2011/06/lufthansa-and-facebook/</link>
		<comments>http://serviceplease.de/2011/06/lufthansa-and-facebook/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 10:09:16 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Airlines]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Facebook]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=271</guid>
		<description><![CDATA[Well, this was a test; and how quickly it came to a close as well. Perhaps, not a final closure but let us take this as an interim status report. I had an experience on a flight from Oslo this week and wanted to let Lufthansa know about it. So, I posted it on Facebook [...]]]></description>
		<wfw:commentRss>http://serviceplease.de/2011/06/lufthansa-and-facebook/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Social Media Strategy Course</title>
		<link>http://serviceplease.de/2011/05/social-media-strategy-course/</link>
		<comments>http://serviceplease.de/2011/05/social-media-strategy-course/#comments</comments>
		<pubDate>Thu, 19 May 2011 08:29:19 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Education]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Applications]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[SlideShare]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=243</guid>
		<description><![CDATA[This will be a different type of post here about me, myself and what I am up to at the moment. I have begun a Social Media Strategy course which will continue till the summer holidays. Introductions and first lessons were held yesterday and there is homework as well to complete. Now that has been [...]]]></description>
		<wfw:commentRss>http://serviceplease.de/2011/05/social-media-strategy-course/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Just fix my problem</title>
		<link>http://serviceplease.de/2011/05/just-fix-my-problem/</link>
		<comments>http://serviceplease.de/2011/05/just-fix-my-problem/#comments</comments>
		<pubDate>Wed, 11 May 2011 06:43:34 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Designing]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=223</guid>
		<description><![CDATA[Ran across this post from Tim Stevens and his rant about service being provided by service centers. http://www.leadingsmart.com/2011/05/i-dont-want-to-press-1-for-english.html He has a few points which are typical of the problems which still effect  our service centers everywhere (his examples are from  the US but I see the same around the globe). Now whether it is good [...]]]></description>
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		<slash:comments>0</slash:comments>
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