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	<title>ServicePlease!</title>
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	<description>Can I get some...</description>
	<lastBuildDate>Wed, 11 Apr 2012 19:40:37 +0000</lastBuildDate>
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		<title>Evolution of Customer Care</title>
		<link>http://serviceplease.de/2012/04/evolution-of-customer-care/</link>
		<comments>http://serviceplease.de/2012/04/evolution-of-customer-care/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 19:40:37 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Contact Center]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=379</guid>
		<description><![CDATA[Today was another #SMChat session which focused on customer service. This tweetchat session is held totally in public view on twitter only using a specific #hashtag. Kind of like a flashmob but only an exchange of opinions here. Here is an assembly of some of the answers provided today.  All this is just an extract [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>16 things to do before talking &#8216;social&#8217; to a client</title>
		<link>http://serviceplease.de/2012/01/16-things-to-do-before-talking-social/</link>
		<comments>http://serviceplease.de/2012/01/16-things-to-do-before-talking-social/#comments</comments>
		<pubDate>Mon, 02 Jan 2012 13:17:50 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Education]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=305</guid>
		<description><![CDATA[I get asked this every so often by colleagues, business partners and now more often clients who are faced with the need to talk about social media with their clients. Many or most of them are not very &#8220;social&#8221; in this sense of the word and are unsure of where to begin. Think about it, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What makes good hotel service?</title>
		<link>http://serviceplease.de/2011/10/what-makes-good-hotel-service/</link>
		<comments>http://serviceplease.de/2011/10/what-makes-good-hotel-service/#comments</comments>
		<pubDate>Mon, 17 Oct 2011 09:17:57 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Consistancy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Hotels]]></category>
		<category><![CDATA[Service]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=332</guid>
		<description><![CDATA[I was off on a week&#8217;s holiday with the family in norther Italy near the Austrian border. This was a birthday present my wife had wished for. So, what better way to spend your birthday than to head off for a week to a wonderful place you have never been before? I can&#8217;t think of [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>SoMe meetup IRL, Stockholm 2011</title>
		<link>http://serviceplease.de/2011/09/some-meetup-irl-stockholm-2011/</link>
		<comments>http://serviceplease.de/2011/09/some-meetup-irl-stockholm-2011/#comments</comments>
		<pubDate>Sat, 10 Sep 2011 16:54:25 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Education]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Tweetups]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=321</guid>
		<description><![CDATA[This is a different subject from my usual customer experience or corporate service offerings. I wanted to write about an event which I had been hoping to make happen for quite some time now; a tweetup with some social media friends. Yes, I had a blind date with some Tweeps tonight. I have been cultivating [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Voted &#8220;Most Influential&#8221; in Customer Service</title>
		<link>http://serviceplease.de/2011/08/voted-most-influential-in-customer-service/</link>
		<comments>http://serviceplease.de/2011/08/voted-most-influential-in-customer-service/#comments</comments>
		<pubDate>Mon, 15 Aug 2011 08:44:59 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Service Please]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Kudos]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=306</guid>
		<description><![CDATA[Well, I am not one to often toot my own horn and I have slept on this post for a few weeks now, but some others are pressuring me to finally let it out. Yes, I was voted one of the most influential on the web in the area of customer service. The whole article [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Do you need a song to get attention?</title>
		<link>http://serviceplease.de/2011/07/do-you-need-a-song-to-get-attention/</link>
		<comments>http://serviceplease.de/2011/07/do-you-need-a-song-to-get-attention/#comments</comments>
		<pubDate>Tue, 26 Jul 2011 22:01:10 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Service Please]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[You Tube]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=100</guid>
		<description><![CDATA[I just read Doug Shaw&#8217;s latest entry on his blog about another experience of poor service and the song he was motivated to write. Now it won&#8217;t win any awards anytime soon I hope but it will get some attention. It did mine. Is this the new way of getting companies to pay attention? Do [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Praxisleitfaden Social Media im Kundenservice</title>
		<link>http://serviceplease.de/2011/07/praxisleitfaden/</link>
		<comments>http://serviceplease.de/2011/07/praxisleitfaden/#comments</comments>
		<pubDate>Mon, 04 Jul 2011 09:27:19 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Applications]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Innovation]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=295</guid>
		<description><![CDATA[I was recently interviewed by MIND Business Consultants, an organization here in Germany collecting best practices and solutions all around providing customer service via social channels. This report has been published and as one of the experts contributing to this I wanted to share this here as well. The document is in German but if [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Social Service in the Contact Center &#8211; is this a good thing?</title>
		<link>http://serviceplease.de/2011/06/social-interactions-in-the-contact-center-is-this-a-good-thing/</link>
		<comments>http://serviceplease.de/2011/06/social-interactions-in-the-contact-center-is-this-a-good-thing/#comments</comments>
		<pubDate>Wed, 22 Jun 2011 21:02:42 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Designing]]></category>
		<category><![CDATA[Social Customer]]></category>
		<category><![CDATA[Social Service]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=282</guid>
		<description><![CDATA[There is much talk about corporations getting onto the social bandwagon. Marketing often or usually leads the quest with customer services in tow. While the possibilities of engaging customers, potential customer in the social web and spreading your marketing story may seem like a good idea and may even work, can a &#8220;social service&#8221; actually be [...]]]></description>
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		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Social Media Man</title>
		<link>http://serviceplease.de/2011/06/social-media-man/</link>
		<comments>http://serviceplease.de/2011/06/social-media-man/#comments</comments>
		<pubDate>Mon, 20 Jun 2011 15:55:18 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=276</guid>
		<description><![CDATA[I was sent this by a fellow classmate and just had to comment on it. Not sure what he was trying to tell me but there is so much truth in this and humor as well. Had to reprint it here as well. Source: www.onesocialmedia.com &#160;]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lufthansa and Facebook &#8211; good combination?</title>
		<link>http://serviceplease.de/2011/06/lufthansa-and-facebook/</link>
		<comments>http://serviceplease.de/2011/06/lufthansa-and-facebook/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 10:09:16 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Airlines]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Facebook]]></category>

		<guid isPermaLink="false">http://serviceplease.de/?p=271</guid>
		<description><![CDATA[Well, this was a test; and how quickly it came to a close as well. Perhaps, not a final closure but let us take this as an interim status report. I had an experience on a flight from Oslo this week and wanted to let Lufthansa know about it. So, I posted it on Facebook [...]]]></description>
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		<slash:comments>1</slash:comments>
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