Archive | CX404

Improving the Customer Experience? Fonolo’s Shai Berger

http://traffic.libsyn.com/cx404/Fonolo_Improving_the_Customer_Experience.mp3 Podcast: Play in new window | Download (Duration: 20:05 — 20.5MB) Welcome to this special podcast. Why special? Well, this was actually a challenge from Xania who challenged me to a video podcast. This was actually much harder than I ever thought it might be. I made many mistakes in production as my workflow […]

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Inaugural Episode of Customer Experience 404

http://traffic.libsyn.com/cx404/CX404_Ep._001_-_Inauguration_of_Customer_Experience_404_Podcast.mp3 Podcast: Play in new window | Download (8.7MB) Well, how y’all are? Here I go, attempting to podcast. I introduce the plans for the Customer Experience 404 show. I lay out the initial show format and where this might go. I also review a bit of what motivates me to talk about CX. I […]

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