Archive | Customer Service

What makes good hotel service?

I was off on a week’s holiday with the family in norther Italy near the Austrian border. This was a birthday present my wife had wished for. So, what better way to spend your birthday than to head off for a week to a wonderful place you have never been before? I can’t think of […]

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Social Service in the Contact Center – is this a good thing?

There is much talk about corporations getting onto the social bandwagon. Marketing often or usually leads the quest with customer services in tow. While the possibilities of engaging customers, potential customer in the social web and spreading your marketing story may seem like a good idea and may even work, can a “social service” actually be […]

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Just fix my problem

Ran across this post from Tim Stevens and his rant about service being provided by service centers. He has a few points which are typical of the problems which still effect  our service centers everywhere (his examples are from  the US but I see the same around the globe). Now whether it is good […]

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