Archive | Blogging

Queueless World

Recently at work we have been having some extended discussions about the advantages of the age old “skills based routing” and how it really meets the needs of service centers. Newer technologies are coming which remove this distribution across queues to a more single queue processing (more on that in another post). I would like […]

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Will digital press kill the bookstore?

We are in the midst of the digitalization of seemingly everything. Music, magazines, airline boarding passes, e-payments are just a few areas where some for a longer period, some just recently where the traditional interaction is being slowly replaced by a digital. What will happen to the traditional methods? Will they disappear? An interview in […]

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Twitter <> LinkedIn Love is over; who wins?

LinkedIn announced last week that it would no longer allow tweets to automatically update to its feed. For many this is perhaps either a blessing or, “what are you talking about” but what does this mean to these two major players and to you? LinkedIn had been the quietest, most underutilized social network out there. […]

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How to know you are ready for Social Media

All the buzz. All the hype. Companies many are ready to jump on the Social Media bandwagon. So, how do you know when you are ready? What are the checkpoints you should go through?  When a person decides to “get on Facebook” it doesn’t take much thought or planning. When a business opens a new […]

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