Posted this morning my first post here in over 6 months. That blew me away. I’ve been struggling with how, where, when to blog for the last 2 years now and then I see my saddened, hard-worked for blog site. I never look at traffic on this site, or for any of my sites or […]
Some new data came out this week from Socialbakers showing that the number of questions being asked on Facebook to brands has increased 26% in 6 months. So, what does this mean? Are people finding the fluid stream of Twitter less than comforting or helpful, or is Twitter too slow? Integrate don’t innovate when servicing customers
Experiences in service can be changed with time. Companies need to have a definition of service and its quality metrics in order to have a chance to maintain this. My opinion of service in South Africa were challenge at the last moment. And that is good! The dorado did it, well almost, the service made it really delicious.
I had the opportunity last week to participate in a discussion, as part of a panel at Deloitte’s EMEA TMT Business School, talking about social media, social business and the realities. I was there representing Avaya and there were the other heavyweights from Microsoft and Oracle as well. Also there was a customer of Deloitte […]