Author Archive | Andrew

Did #da12social cause Twitter to crash?

I decided to report this report here on my blog as I was there in Brussels last week during this event and will write my experieces from there in another post. This was just too good to pass up. Originally posted at: http://thebillyperspective.wordpress.com/2012/06/22/did-da12social-cause-twitter-to-crash/ Did #da12social cause twitter to crash? Well from what was an absolutely massive collaboration […]

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Evolution of Customer Care

Today was another #SMChat session which focused on customer service. This tweetchat session is held totally in public view on twitter only using a specific #hashtag. Kind of like a flashmob but only an exchange of opinions here. Here is an assembly of some of the answers provided today.  All this is just an extract […]

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