Initial Post on ServicePlease!

Time to get this going. I see samples of good and poor customer service almost daily and this seems to be tilting more to the poor. Why I am starting a blog? Here are a few questions I have been asking myself:

  • Why is this?
  • What has changed in the last 20 or so years?
  • What have companies been trying in an attempt to improve the service they are offering?
  • What has failed to improve services?
  • Why many customer service organizations just alone cannot fix the situation?
  • What technologies are there which might help and examples of how this has been done?
  • Demonstrations of great examples of excellent customer service being offered.

It is time to get going. Hope this is perhaps informative but more so, brings about much exchange. I am always looking for excellent customer service solutions!

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