Kate Nasser has a speciality she loves to talk about: how the quality of the people, their training, their coaching can make the world of difference to the customer service you can offer as a company. It is for this reason I was excited to have her on this episode of the CX404. As much as I like to talk about processes, technologies and structures it is the people at the end of the line, behind the counter which will make the real difference.
Kate Nasser is the People-Skills Coach(TM) She teaches, consults, talks, writes and blogs all on this subject. She has a background in technology, low level stuff too but learned along the way that there is more there as well. She shares some of those tidbits she has learned along the way, as well as a few recent events.